FAQ
What are 'made to order' products?
Each product is made to order, which means we start to work on your artwork after you place an order.
How does shipping work?
We are pleased to provide free shipping in India for art prints & framed wall art. If you get to the check out page and it indicates that your address is not deliverable, please email us so we can get you the best rate.
Please know that as a small business, shipping & handling is a significant cost to us. "Free shipping" means that we pay for shipping. Thank you for understanding :)
How long does shipping usually take?
Since the artwork is made to order, it usually takes 7-10 days. It then depends on where you live, but give it a week for it to deliver. If it is still not delivered, we will work together to resolve the issue.
Is there international shipping?
No, currently we only ship in India but will soon start international shipping.
What is your return policy?
Because our products are made to order, we do not accept returns unless a product is damaged. In that case, please drop an email at hi@ishathigale.com with images of the damaged product & we can resolve the issue. Please carefully consider your purchase before ordering, so we can all help to reduce waste.
What forms of payment do you accept?
We do not have cash on delivery. We use razorpay which includes a wide variety of payment methods including UPI, credit card & debit card payments.
What are your sustainability & social responsibility practices?
Our products are made-to-order, which means we do not mass produce. We use eco-friendly materials wherever possible, and are shipped efficiently to reduce carbon emissions.
Will you be adding more artworks?
Yes, new collections are launched every few months. If you'd like to see more behind the scenes & inspirations behind the collections, feel free to follow along on Instagram.
Do you take custom orders?
Yes, we love making custom art for you. That can include portraits, wall art, wedding cards & pet portraits. We also provide printing & framing so you can have the entire gifting experience (this does not include wedding card printing).
For more information, visit custom art & you can reach out with your requirements or any questions.
Can I gift artworks?
A nice ready-to-hang framed artwork that can bring a sense of beauty to any space or a custom artwork is a great idea for gifting!
Every artwork has a special meaning & comes from an inspiration of every day life. You can read more on 'inspiration behind the art'
Custom art is a beautiful gift for your loved ones to create a personal & meaningful pieces which is unique to you.
How do I hang my art?
Our ready-to-hang framed artworks come with hangers installed at the back. Unframed prints can be hung in a picture frame or magnetic wood print hangers.
We recommend to go for natural wood finish good quality frames that goes with the aesthetic of the art we make.